FAQ
Love Beauty Pro & Medical – Frequently Asked Questions
Who do I contact for additional support or questions?
Email: support@lovebeautypro.com
Text: (855)568.3776
We are open Monday through Friday, closed on weekends and holidays.
Order Shipment Notice: Please be advised we do not ship on weekends or holidays.
All orders must be placed through the website. Our support team can assist you with accessing the site & we are happy to walk you through the process!
How do I log in?
If you are new to the site, you can register for ordering by using the “My Account” link in the upper right corner of each page.
My account says that I’m “Locked Out,” what should I do?
After multiple attempts of inputting incorrect user credentials or password, the site will lock a user profile for 15 minutes as a security feature to protect your information and our website against unauthorized attempts. Please wait 15 minutes and attempt login again or reset your password.
How do I place an order?
Orders are placed online at LoveBeautyPro.com. If registered, you can use the “My Account” button in the upper right corner of each page. Once logged in, you’ll be able to add items to your shopping cart.
Do you sell to the public?
No. Love Beauty Pro & Medical is a wholesale distributor of aesthetics products sold to licensed professionals and practices only. All products/training are sold at wholesale professional pricing and are for licensed and trained professionals only. The merchandise is not intended, nor should it be used at any time, for self-application or for use outside of the directions for use.
We reserve the right to refuse sales and service to anyone for any reason at any time.
State licensing requirements for the use of any of our merchandise and services vary from state to state, so it is incumbent upon you to research the requirements from your state and comply with any laws and requirements for any merchandise and services.
You agree to use all merchandise in a safe manner and to take all measures of precaution. You agree that you will not perform any services on any person without first having such person sign and date a client consent form whereby the client is made aware of any risks of the service or merchandise used on them.
I already receive your emails, why don’t you have an account for me on the LoveBeautyPro.com website?
Our marketing database and information is separate from our order platform. Although you may have received our email from Constant Contact or Hubspot in the past, you would need to set up a user account on our website in order to have a user account for ordering there.
When I try to check out, I'm asked to log in. Why?
You must register with LoveBeautyPro.com and complete our professional verification process before purchasing from our website. We sell to licensed aesthetics professionals and businesses, not to the general public.
What forms of payment are accepted online?
We accept Visa®, MasterCard®, American Express® and Discover®.
Can I enter multiple promotion codes?
Multiple promotion codes are not accepted.
I forgot to enter my promotion code and processed my order without it. Can I have the code or discount applied retroactively?
No, however, you could place an additional order and use the promotion code there.
Do you ship to all 50 States and/or International?
Orders placed on the website can only be shipped to customers in the 50 United States. For questions regarding having an order shipped internationally, email support@lovebeautypro.com. You will need to arrange delivery through a freight forwarder.
Do you ship to P.O. or A.P.O. boxes?
No. We only ship to physical street addresses.
Do you offer financing terms?
Yes. We work with a third-party company that offers equipment financing and easy monthly payments. To learn more or apply, please email support@lovebeautypro.com.
Do you give samples?
No, we do not give samples.
When will I be charged?
Payment is charged immediately when you complete check out.
When I try to place my order, I get an error message stating that there has been a payment failure. What went wrong?
This message means your card has been declined or you have input invalid credit card information. If you receive such notice, please contact your issuing bank for further information.
Can I change or cancel my order once it is placed?
Once an order is placed, it cannot be cancelled or changed.
What shipping carriers/methods are used?
We primarily use FedEx and USPS to deliver your packages. The carrier method is determined by the weight and dimensions of the packages and the destination address.
Shipping costs are determined by the carrier based on the destination as well as the size and weight of the package. Shipping will be added to your order at the time your order is placed and will be reflected on the invoice that is emailed to you upon shipment. Express shipping is available at checkout.
What should I do if I need product quickly?
When placing your order on LoveBeautyPro.com there is an option for expedited shipment at checkout. Orders placed with complete information and details will generally ship out within 2-3 business days. If your order has overnight shipping paid, then we will request overnight delivery with FedEx. Occasionally there may be a rare situation where there is a delay due to unforeseen high volume, weather, or other circumstances that may delay an order shipping out from our warehouse.
What are your shipping charges?
Shipping charges are based on the item(s) ordered and will be listed on your checkout page, as well as on the order confirmation sent to you after order submission. Shipping charges will also be listed on your final invoice which will be sent to your email when your order has been shipped from our warehouse.
How do I know my order has been placed successfully?
The website message will indicate, “Thank you. Your order has been received.”
In addition, we will send you an acknowledgment email on the successful completion of an order. This email will detail the order you have placed and will give you an order reference number. We would advise you to keep this email safe as you will need the reference number for any inquiries. Failure to provide us with the order number could result in a delay with your inquiry. Once your order has been accepted and shipped from our warehouse, we will send a confirmation email.
I did not receive a confirmation email
Please log into your account on LoveBeautyPro.com and verify the email address listed on your account profile is accurate. Contact us if you do not receive a confirmation email.
Order confirmation emails are generated and sent automatically from our website once an order has been received and a final invoice is sent via email when the order has been successfully completed. Check your mailbox spam or junk folders.
The item I ordered is out of stock. Why was it on the website?
All items are subject to availability. Generally, if an item is showing on our website, then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay from our vendor. Some items ship direct from the manufacturer and may experience a delay.
How long will my order take to be processed?
We strive to process orders as quickly as possible as we know how exciting it is to get your order promptly. In general, orders are processed internally through our Customer Support and Warehouse within 1-3 business days (business days do not include weekends or holidays). After this initial processing time, orders are then shipped out from our warehouse.
When your order leaves our warehouse, we ship based on your selected shipping method. FedEx determines the delivery timeframe. Normal transit & delivery time is 1-5 business days. We are not responsible for shipping delays that may result from natural occurrences, an invalid shipping address, or other carrier delays. Orders marked “Delivered” by the carrier are outside of our responsibility and will not be re-shipped.
If you would like to request a change to your shipping selection, please email our office to arrange this support@lovebeautypro.com. Although we cannot guarantee changes once an order is in process, we will make our best efforts to accommodate your needs.
What if I wasn’t there to accept my shipment and FEDEX did not leave the package?
This means you must be there (or have someone you assign there) to accept the delivery.
Typically (unless specifically requested by the customer) FedEx shipments are sent with “No Signature Required.”
If you miss the delivery or realize that you will not be able to have you (or someone you trust) available to retrieve the delivery, or accept & sign for the delivery, please contact FedEx 800-463-3339 or TEXT FEDEX 29372 TO CHAT WITH FEDEX VIRTUAL AGENT.
Do you offer returns or refunds?
No returns, refunds or exchanges are allowed. All sales are final. In rare instances, an exception may be made on a case-by-case basis, and restocking fees will apply. Any returns that need to be made will be approved by management. Approval or denial for returns are up to the sole discretion of Love Beauty Pro & Medical. Shipping charges are non-refundable. The customer bears the cost of shipping back any merchandise when/if it is approved for return. All products and equipment sold by Love Beauty Pro & Medical are subject to the manufacturer’s warranty.
Prior to any return, a Return Authorization must be obtained by contacting support@lovebeautypro.com. Returns will be based on the condition of the item and/or the condition of the complete details provided with the return. Returns without prior Return Authorization will not be honored.
If approved, mail your return using a trackable shipping method to the address provided by the customer service representative. Include the packing slip or other proof of purchase. Refunds will be issued as a credit to your account, or to the same credit card that was used to make the original purchase and will usually be issued within 30 business days of receiving and processing your return.
Products must have been purchased directly from LoveBeautyPro.com. We cannot accept returns of products purchased from other professional outlets or third-party vendors.
What if something is missing or my products arrived damaged?
Please thoroughly inspect all shipments immediately upon arrival. Frequently shipments will contain mixed items shipped together to consolidate packaging and minimize your shipping costs. In the event an item is missing from your shipment, we must be notified by writing to support@lovebeautypro.com within 48 hours of delivery. Our distribution team has multiple checks and balances to ensure orders are complete and accurate. In the event it is determined that an item was not included in your shipment, a replacement will be shipped to you. Refunds for missing items will not be issued.
In the case of items damaged in shipment, be sure to keep all boxes and packing materials until items have been fully inspected. Notify Love Beauty Pro & Medical within 48 hours of delivery at support@lovebeautypro.com providing your Sales Order # and images of your damaged shipment. Our customer service department will notify you of the resolution
What should I do if the Equipment I ordered isn’t working?
For non-functioning equipment, contact Customer Service at support@lovebeautypro.com within 48 hours of receipt of your order. Provide videos showing the details of the issue so that we may work to resolve the matter and assist with repairing the unit.
How do I locate my order history and/or tracking information on an order?
Order details and tracking placed on our website beginning October 2022 and afterwards will be visible within your user account dashboard by visiting the MY ACCOUNT section.
In addition, the website will generate an automatic email with an order confirmation (immediately at the time you check out) and then an invoice & tracking (after your order ships from our warehouse). If you cannot locate what you are looking for, please contact us support@lovebeautypro.com for further assistance.
I can't find the item I am looking for. How do I search for it?
If you know the sku/item number, the quickest way to locate it is with the free form search box at the top of each page. If you do not know the sku/item number, you can search by a keyword or choose the product family/category from our PRODUCTS page on the top website navigation.
How do I rate and review a product?
You must be logged into your account to be able to leave a product review. Navigate to the product page and locate the Reviews section. For more information about our review process, please see our Terms and Conditions of Use.
Why do you have to be a skin care professional to purchase?
Although our products are highly safe, they contain professional grade active ingredients, and specific protocols which should only be performed by a licensed and trained professional who understands potential contraindications.
These treatments are regulated by most state laws and being performed by a non-professional is typically in violation of state laws and the manufacturer of the product. Only a trained and experienced medical aesthetics provider should perform the treatment.
This should only include licensed skin care professionals who have an in-depth understanding of the skin anatomy, conditions, and responses of the skin as well as important skin type and pre/post care considerations.
Why do you need a medical director? Can medical oversight be an RN?
Laws vary from state-to-state so in some states, an RN, PA or NP may be allowed to prescribe and provide oversight.
If you need help with this or would like to be referred to a physician for medical directorship or oversight, your local sales rep may be able to help with providing referrals.
As we are not a regulatory agency and cannot provide specifics on your state laws, please refer to your state laws and guidelines to ensure you are practicing within the scope of your license.
How do I get listed on the Provider locator?
Please contact support@lovebeautypro.com and one of our representatives can explain the qualifications to you.
What do I do if my product expires?
Some customers choose to discard expired products and re-order fresh. Other customers choose to use up the expired product on themselves/ friends/family or co-workers for complimentary treatments, or free add-ons.
We do not recommend using expired products on patients. However, under the manufacturer guidelines you would have to determine the best course of action and how your business wants to handle it.
I need further training or help launching my products purchased from LoveBeautyPro.com, what should I do?
We offer solutions and training that covers tips, strategies and guidance for a successful launch. Contact support@lovebeautypro.com and we will be happy to speak further with you.
Still have questions or need customer support? Please visit our Contact Us page for assistance.