Customer Order FAQs
Be in the know on all your most common ordering and shipping related questions.
Who do I contact for additional support or questions?
Our Customer Support team is in the greater Boston, Massachusetts area.
Hours of operation: Monday through Friday 9am – 6pm ET
*Please Note: orders must be placed through the website. Our support team can assist you with accessing the site & we are happy to walk you through the process!
How do I log in?
If you are new to the site, you can register for ordering by using the “My Account” link in the upper right corner of each page.
My account says that I’m “Locked Out,” what should I do?
After multiple attempts of inputting incorrect user credentials or password, the site will lock a user profile for 24 hours as a security feature to protect your information and our website against unauthorized attempts. Please wait 24 hours and attempt login again or reset your password.
How do I place an order?
Do you sell to the public?
No. Love Beauty Pro & Medical is a wholesale distributor of aesthetics products sold to licensed professionals and practices only. All products/training are sold at wholesale professional pricing and are for licensed and trained professionals only. The merchandise is not intended, nor should it be used at any time, for self-application or for use outside of the directions for use.
We reserve the right to refuse sales and service to anyone for any reason at any time.
State licensing requirements for the use of any of our merchandise and services vary from state to state, so it is incumbent upon you to research the requirements from your state and comply with any laws and requirements for any merchandise and services.
You agree to use all merchandise in a safe manner and to take all measures of precaution. You agree that you will not perform any services on any person without first having such person sign and date a client consent form whereby the client is made aware of any risks of the service or merchandise used on them.
I already receive your emails, why don’t you have an account for me on the LoveBeautyPro.com website?
Our marketing database and information is separate from our order platform. Although you may have received our email from Constant Contact or Hubspot in the past, you would need to set up a user account on our website in order to have a user account for ordering there.
When I try to check out, I'm asked to log in. Why?
You must register with LoveBeautyPro.com and complete our professional verification process before purchasing from our website. We sell to licensed aesthetics professionals and businesses, not to the general public.
What forms of payment are accepted online?
We accept Visa®, MasterCard®, American Express® and Discover®.
Can I enter multiple promotion codes?
Multiple promotion codes are not accepted.
I forgot to enter my promotion code and processed my order without it. Can I have the code or discount applied retroactively?
No, however, you could place an additional order and use the promotion code there.
What is the cutoff time for order fulfillment?
Most orders received by 2 p.m. EST will ship the same day or the next business day. There are certain exceptions and delays during high volume times. Please check your order on our website to see if it has been shipped, and to obtain tracking information you can use to obtain estimated delivery date details.
Do you ship to all 50 States and/or International?
Orders placed on the website can only be shipped to customers in the 50 United States. For questions regarding orders outside the 50 United States, or international orders, please call us at 877-920-2281.
Do you ship to P.O. or A.P.O. boxes?
We only ship to physical street addresses.
Do you offer financing terms?
Yes. We work with a third-party company that offers equipment financing and easy monthly payments. To learn more or apply, please visit Reliant Capital.
Do you give samples?
No, we do not give samples. If you’re interested in PRX and you have a medical director, please speak to your sales rep to discuss virtual or in-person demo options. We can also refer you to a provider in your area if you would like to receive treatment by an experienced PRX provider in our network.
When will I be charged?
Payment is charged immediately when you complete check out.
When I try to place my order, I get an error message stating that there has been a payment failure. What went wrong?
This message means your card has been declined or you have input invalid credit card information. If you receive such notice, please contact your issuing bank for further information.
Can I change or cancel my order once it is placed?
Once an order is placed, it cannot be cancelled or changed.
What shipping carriers/methods are used?
We primarily use FedEx and USPS to deliver your packages. The carrier method is determined by the weight and dimensions of the packages and the destination address.
Shipping costs are determined by the carrier based on the destination as well as the size and weight of the package. Shipping will be added to your order at the time your order is placed and will be reflected on the invoice that is emailed to you upon shipment. Express shipping is available at checkout. Orders without PRX Derm Perfexion Skin Beautifying Liquid are automatically shipped Ground. Orders containing PRX are automatically shipped 2-Day Express. Orders (including PRX Derm Perfexion Skin Beautifying Liquid) placed for destinations in New England are shipped ground as they will arrive within 2 business days due to proximity to our warehouse and FedEx normal ground shipping schedule.
What should I do if I need product quickly?
When placing your order on LoveBeautyPro.com there is an option for Overnight shipment at checkout. Orders placed by 2pm EST with complete information and details will generally ship out the same business day, or the following business day. There are exceptions due to unforeseen high volume, weather, or other circumstances that occasionally will delay an order shipping out from our warehouse.
What are your shipping charges?
Shipping charges are nominal and vary based on the item(s) you order and will be listed on your order at checkout. They will also be listed on your final invoice which will be sent to your email when your order has been shipped from our warehouse.
How do I know my order has been placed successfully?
The website message will indicate, “Thank you. Your order has been received.”
In addition, we will send you an acknowledgment email on the successful completion of an order. This email will detail the order you have placed and will give you an order reference number. We would advise you to keep this email safe as you will need the reference number for any inquiries. Failure to provide us with the order number could result in a delay with your inquiry. Once your order has been accepted and shipped from our warehouse, we will send a confirmation email.
I did not receive a confirmation email
Please log into your account on LoveBeautyPro.com and verify the email address listed on your account profile is accurate. Contact us if you do not receive a confirmation email.
Order confirmation emails are generated and sent automatically from our website once an order has been received and again (within 24-48 business hours later) when successfully completed. You may need to check your mailbox spam or junk folders. You can also confirm your payment details and delivery address on your account profile.
The item I ordered is out of stock. Why was it on the website?
All items are subject to availability. Generally, if an item is showing on our website, then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay from our vendor. Some items ship direct from the manufacturer and may experience a delay.
How long will my order take to be processed?
We strive to process orders as quickly as possible as we know how exciting it is to get your order promptly. In general, orders are processed internally through our Customer Support and Warehouse within 1-3 business days (business days do not include weekends or holidays). After this initial processing time, orders are then shipped out from our warehouse.
When your order leaves our warehouse, we ship based on your selected shipping method. FedEx/USPS determines the delivery timeframe. Normal transit & delivery time is 1-5 business days. We are not responsible for shipping delays that may result from natural occurrences, an invalid shipping address, or other carrier delays. Orders marked “Delivered” by the carrier are outside of our responsibility and will not be reshipped.
If you would like to request a change to your shipping selection, please call our office to arrange this 877-920-2281. Although we cannot guarantee changes once an order is in process, we will make our best efforts to accommodate your needs.
PRX DERM PERFEXION - IMPORTANT DELIVERY AND SHIPPING NOTICE:
Your product may arrive warm to very warm and that is okay.
Refrigerate PRX Derm Perfexion Skin Beautifying Liquid upon receipt and between uses to maximize lifespan and effectiveness!
Shipment is sent to your delivery address via expedited FedEx Express delivery with SIGNATURE REQUIRED at delivery. Someone from your business must be there to sign for delivery.
Need to change delivery to suit your schedule? Call FedEx 800-463-3339 with your Tracking # to arrange delivery or pickup at a FedEx facility near you.
When ordering PRX Derm Perfexion Skin Beautifying Liquid, ensure you will be available for delivery and refrigerate right away.
Upon shipment, your invoice with FedEx Tracking # will be emailed to you.
The customer is responsible for ensuring we have the correct email address on file and follow the tracking. THE COMPANY WILL NOT REPLACE PRODUCT WHEN DELAYED DUE TO FEDEX OR CUSTOMER NOT BEING THERE TO ACCEPT DELIVERY.
PRX Derm Perfexion Liquid:
- Will NOT arrive cold or on ice.
- Has been tested to sustain high temperatures and be out of the refrigerator for up to several days during shipment.
- Is acceptable for use unless it has turned brown.
- Reaching brown color means ingredients may have lost effectiveness and are no longer acceptable for use. Not brown? It is acceptable for use.
- The key is to REFRIGERATE UPON ARRIVAL AND BETWEEN USES.
- The key is NOT the temperature at which PRX Derm Perfexion Skin Beautifying Liquid arrives.
- NEVER FREEZE PRX Derm Perfexion Skin Beautifying Liquid.
- Keep out of direct sunlight for extended periods of time.
What if I wasn’t there to accept my shipment and FEDEX did not leave the package?
Due to the high value of PRX Derm Perfexion Skin Beautifying Liquid and the special handling requirements, we ship packages with PRX Derm Perfexion Skin Beautifying Liquid to arrive at your delivery address via expedited FedEx shipment including Signature Required which helps to secure the product from getting lost or falling into the wrong hands for your protection.
Product marked “delivered” and later reported to us as lost or misplaced will not be replaced complimentary. This means you must be there (or have someone you assign there) to accept the delivery.
Normally FedEx will not leave the package without signature. If you miss the delivery or realize that you will not be able to have you (or someone you trust) accept & sign for the delivery, please contact FedEx 800-463-3339 or TEXT FEDEX 29372 TO CHAT WITH FEDEX VIRTUAL AGENT.
Do you offer returns or refunds?
No returns, refunds or exchanges are allowed. All sales are final. In rare instances, an exception may be made on a case-by-case basis and restocking fees will apply. Any returns that need to be made will be approved by management. Approval or denial for returns are up to the sole discretion of Love Beauty Pro & Medical. Shipping charges are non-refundable. The customer bears the cost of shipping back any merchandise when/if it is approved for return. All products and equipment sold by Love Beauty Pro & Medical are subject to the manufacturer’s warranty.
Prior to any return, a Return Authorization must be obtained by contacting firstname.lastname@example.org. Returns will be based on the condition of the item and/or the condition of the complete details provided with the return. Returns without prior Return Authorization will not be honored.
If approved, mail your return using a trackable shipping method to the address provided by the customer service representative. Include the packing slip or other proof of purchase. Refunds will be issued as a credit to your account, or to the same credit card that was used to make the original purchase and will usually be issued within 30 business days of receiving and processing your return.
Products must have been purchased directly from LoveBeautyPro.com. We cannot accept returns of products purchased from other professional outlets or third-party vendors.
My PRX was out of the refrigerator for several days. How do I know if it is okay to use, or if it has been compromised?
Please contact us email@example.com with pictures of your vials including the lot number and we can provide guidance.
What if something is missing or my products arrived damaged?
Please thoroughly inspect all shipments immediately upon arrival. Frequently shipments will contain mixed items shipped together to consolidate packaging and minimize your shipping costs. In the event an item is missing from your shipment, we must be notified by writing to firstname.lastname@example.org within 48 hours of delivery. Our distribution team has multiple checks and balances to ensure orders are complete and accurate. In the event it is determined that an item was not included in your shipment, a replacement will be shipped to you. Refunds for missing items will not be issued.
In the case of items damaged in shipment, be sure to keep all boxes and packing materials until items have been fully inspected. Notify Love Beauty Pro & Medical within 48 hours of delivery at email@example.com providing your Sales Order # and images of your damaged shipment. Our customer service department will notify you of the resolution
What should I do if the Equipment I ordered isn’t working?
For non-functioning equipment, contact Customer Service at firstname.lastname@example.org within 48 hours of receipt of your order. Provide videos showing the details of the issue so that we may work to resolve the matter and assist with repairing the unit or sending a replacement.
Why is my order history not listed on the website?
Order history prior to October 2022 placed directly with your sales rep (or not directly by your practice with your user credentials on our LoveBeautyPro.com website) will not be visible on our website.
For questions regarding your history prior to this date, please contact your rep or email@example.com with the specifics of the information you are looking for so that we can provide it to you quickly.
History and orders placed on our newly launched website beginning October 2022 (after site launch) will now be visible for customers.
How do I locate my order history and/or tracking information on an order?
Order details and tracking placed on our website beginning October 2022 and afterwards will be visible within your user account dashboard by visiting the MY ACCOUNT section.
In addition, the website will generate an automatic email with an order confirmation (immediately at the time you check out) and then an invoice & tracking (after your order ships from our warehouse). If you cannot locate what you are looking for, please contact us firstname.lastname@example.org for further assistance.
I can't find the item I am looking for. How do I search for it?
If you know the sku/item number, the quickest way to locate it is with the free form search box at the top of each page. If you do not know the sku/item number, you can search by a keyword or choose the product family/category from our PRODUCTS page on the top website navigation.
How do I rate and review a product?
You must be logged into your account to be able to leave a product review. Navigate to the product page and locate the Reviews section. For more information about our review process, please see our Terms and Conditions of Use.
Do you have a catalog?
No, however, we do have useful ordering guides. Please contact your local rep, or our customer support team for assistance at email@example.com.
How do I locate my rep?
Do I need to go through my rep if I want to place an order?
We encourage you to contact your rep prior to ordering so that you can take advantage of any upcoming webinars, shows, events, product updates or promos we may be running. However, you can also place an order yourself with your user credentials directly on the LoveBeautyPro.com website.
My rep isn’t getting back to me, what should I do?
Please contact us firstname.lastname@example.org with details about your inquiry and message. We will reply with the best way for us to assist you further.
What are the terms of your Educational Courses & Programs?
- All deposits and payments are non-transferable and non-refundable.
- In rare cases where a course date is transferred, a transfer fee applies.
- Attendees are responsible for researching state/local/federal licensing laws and regulations surrounding these services and ensuring these services are within the scope of practice prior to registering for the course. No refunds will be issued for attendees who do not complete this research prior to class. As we are not a regulatory agency, all questions regarding the scope of practice must be researched through your governing Board and/or city/state/federal laws. Completing our training course does not allow you license to legally perform the service in your city/state.
- This course and each presenter’s lecture, educational materials, clinical laboratory experience and the statements he or she makes with regard to these therapies have not been evaluated by the FDA. Should any practitioner wish to provide any therapy in their clinical practice, they do so at their own discretion and bear sole responsibility toward their patients.
- No one may hold this web site, our companies (Medical Skincare Concepts LLC dba Love Beauty Pro & Medical, Medical Skincare Concepts LLC dba Plasma Concepts, or The Beauty Aesthetics Company) each educator or any other individuals or companies associated with this course liable in any way for any reason or for any action physicians, nurses, cosmetologists, estheticians, NP’s, PA’s and other licensed esthetics and/or health care providers have chosen to take in the care of their patients.
Why do you have to be a professional to do the PRX treatment?
Although PRX Derm Perfexion Skin Beautifying Liquid is highly safe, it is designed as a medical grade, clinical treatment and its ingredients and protocol should only be performed by a licensed and trained PRX professional.
These treatments are regulated by most state laws and being performed by a non-professional is typically in violation of state laws and the manufacturer of the product. Only a trained and experienced medical aesthetics provider should perform the treatment.
This should only include licensed skin care professionals who have an in-depth understanding of the skin anatomy, conditions, and responses of the skin as well as important skin type and pre/post care considerations.
Why do you need a medical director? Can medical oversight be an RN?
TCA 33%, one of the ingredients in this treatment, falls in the medical aesthetics treatment category. Only licensed professionals who are qualified to prescribe are allowed to purchase this product.
Professional Skin Care practices who have medical supervision and/or oversight are welcome to purchase the product. All new PRX customers who open an account and place an order with us will be required to provide physician/ prescriber name & license# who is providing supervision. Laws vary from state-to-state so in some states, an RN, PA or NP may be allowed to prescribe and provide oversight.
If you need help with this or would like to be referred to a physician for medical directorship or oversight, your local sales rep may be able to help with providing referrals.
As we are not a regulatory agency and cannot provide specifics on your state laws, please refer to your state laws and guidelines to ensure you are practicing within the scope of your license.
How do I become a PRX provider?
Who are the official and approved US Distributors for PRX DERM PERFEXION (formerly PRX-T33)?
Why did the name change from PRX-T33 to PRX DERM PERFEXION?
We wanted a name exclusive to the US that more accurately represents the PRX product and what it does for the patient’s skin. The name PRX Derm Perfexion says it all.
Why do you only sell PRX in the packages?
Can my patient use other home care instead of home care products in PRX Derm Perfexion line?
Why is there a purchase limitation on additional/individual boxes 1 PRX box per quarter?
PRX Derm Perfexion is truly a synergistic program with a specific in-clinic treatment protocol followed by an equally important specific regimen to be followed by the patient at home. Only when used as a complete program will the patient achieve maximum results and treatment longevity.
Use of any other products during or in place of the specific approved PRX Derm Perfexion products is restricted by the manufacturer. In addition, using any other products will often result in adverse events or reactions and we are limited with any support we can provide in these instances.
If you find yourself going through PRX and having lots of home care left, there may be an issue with the practitioner’s technique. Please reach out to your rep or our PRX clinical hotline for help. In addition, we now offer the Diamond package with multiple PRX boxes and this includes home care product as well.
How do I access the PRX Training Video or the Portal?
Beginning October 2022 with the launch of our new website, the PRX provider portal and Training Videos are located within your user account. By clicking MY ACCOUNT and logging in, you will be able to access PRX provider resources within your account dashboard.
Need help? Contact your rep or email us email@example.com and we will be happy to assist!
How do I get listed on the PRX Provider locator?
Please contact your sales rep who can explain the qualifications to you.
What do I do if my product expires?
We have been advised by WiQo, the manufacturer of the product, that it should no longer be used after the expiration date. It is not a concern for safety, but the effectiveness of the product.
Some customers choose to discard expired products and re-order fresh. Or sometimes customers choose to use up the expired product on themselves/ friends/family or co-workers for complimentary treatments, or free add-ons.
We do not recommend using expired products on patients. However, under the manufacturer guidelines you would have to determine the best course of action and how your business wants to handle it.
I need further training or help launching my PRX DERM PERFEXION products purchased from LoveBeautyPro.com, what should I do?
We offer several solutions and help for a successful launch. Contact your rep or reach out to our Support Team at Headquarters firstname.lastname@example.org and we will be happy to connect you to the group in our company who can best help your needs.